Welcome to Finance Agent Network (“FAN”, “we”, “our”, or “us”).
This Refund & Cancellation Policy explains the terms related to payments, cancellations, refunds, and disputes for services provided through financeagentnetwork.com.
By using our website and services, you agree to this Refund & Cancellation Policy.
1. Nature of Services
Finance Agent Network operates as a lead generation and financial services support platform that connects users with loan agents, financial consultants, banks, NBFCs, and lending partners.
We may provide:
- Loan lead generation services
- Financial consultation assistance
- Agent network services
- CRM/marketing support
- Paid promotional services
- Digital services and subscription-based services
Approval of any loan or financial product is solely at the discretion of the respective lender or financial institution.
2. Non-Refundable Services
Unless specifically mentioned otherwise in writing, the following payments are strictly non-refundable:
- Lead generation charges
- Marketing or promotional fees
- Agent subscription fees
- Consultation charges
- Processing fees
- Service activation charges
- CRM setup or onboarding fees
- Digital/downloadable products or services
- Any completed or partially completed service
Once the service has been initiated, assigned, processed, or delivered, no refund request shall be entertained.
3. Refund Eligibility
Refunds may only be considered under the following exceptional circumstances:
- Duplicate payment made by mistake
- Payment deducted but service/order not created
- Technical transaction failure
- Incorrect amount charged due to system error
All refund requests are subject to verification and approval by our management team.
4. Refund Request Timeline
Any refund request must be submitted within:
- 3 business days from the date of payment
Requests raised after this period may not be considered.
5. Refund Process
To request a refund, users must email:
Email: support@financeagentnetwork.com
Please include:
- Full Name
- Registered Mobile Number
- Transaction ID
- Payment Screenshot
- Reason for Refund Request
If approved, refunds will be processed to the original payment method within 7–14 working days depending on banking/payment gateway timelines.
6. Cancellation Policy
Users may request cancellation only before:
- Service activation
- Lead assignment
- Campaign execution
- Agent onboarding
- Processing commencement
Once work has started, cancellation requests may not be accepted.
7. No Guarantee Policy
Finance Agent Network does not guarantee:
- Loan approval
- Interest rates
- Disbursement timelines
- Bank/NBFC decisions
- Business opportunities
- Income generation
All approvals are subject to lender eligibility criteria, documentation, verification, and applicable RBI guidelines.
8. Chargebacks & Payment Disputes
Users are requested to contact us before initiating any chargeback or payment dispute.
If a fraudulent or unjustified chargeback is raised after service delivery, we reserve the right to:
- Suspend user access
- Block future services
- Initiate legal recovery proceedings if required
9. Third-Party Services
Finance Agent Network may work with:
- Banks
- NBFCs
- Loan agents
- Marketing partners
- Payment gateways
- CRM or automation providers
We are not responsible for:
- Third-party delays
- Loan rejection
- External platform downtime
- Banking/payment gateway failures
10. Policy Updates
We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
Updated versions will always be available on:
financeagentnetwork.com
11. Contact Information
For any refund or cancellation related queries, contact us:
Email: support@financeagentnetwork.com
Phone: +91 76987 36138
Location: Ahmedabad, Gujarat, India